AI-powered customer support & upsell chatbot
24/7 automated support that knows your catalog, handles questions, and turns browsers into buyers — without adding headcount.
The Problem
When shoppers can't find what they need, they leave.
When your support team is buried in repetitive questions, real problems go unsolved. Every e-commerce team faces the same bottlenecks:
Limited availability
A customer browses at midnight, has a sizing question, and bounces — because no one is there to answer it.
Repetitive question overload
"Where's my order?" "Do you have this in blue?" Your team answers the same five questions hundreds of times a week.
Missed upsell moments
A shopper adds a camera to their cart. Nobody suggests the compatible memory card. Revenue slips through the gap.
Complex tickets lost in the noise
A damaged delivery or billing dispute gets buried under FAQ-level requests — by the time someone looks, the customer is gone.
Stale chatbot menus
You add 40 new products. The chatbot still routes to a menu from six months ago. Customers hit dead ends and give up.
Scaling without hiring
Peak season doubles your ticket volume. You can't double your team on a week's notice — but you still need to serve every customer.
How It Works
Six steps. Fully automated.
Automatic catalog scan
The bot crawls your webshop and indexes every product — names, descriptions, variants, stock status, pricing. No manual data entry required.
Continuous sync
As your catalog changes — new arrivals, price updates, sold-out items — the bot re-indexes automatically so its answers are never out of date.
Conversational guidance
A shopper describes what they need in plain language. The bot asks follow-up questions, narrows down the options, and recommends the best-fit product.
Instant FAQ resolution
Shipping times, return policies, sizing guides, compatibility questions — the bot handles these without involving your team.
Smart upselling
When a customer selects a product, the bot surfaces relevant add-ons and bundles based on what shoppers frequently buy together.
Ticket escalation — no loop of doom
If a request is outside the bot's scope, it creates a structured support ticket with full context attached — so your team picks up mid-conversation, not from scratch.
Who Is This For
Built for online retailers who can't scale headcount linearly with sales.
It works particularly well for businesses whose support inbox includes recurring product questions. It integrates with Shopify, WooCommerce, and custom-built stores.
The Result
Your support team can finally focus on the requests that actually need a human.
More sales
Better UX
24/7 availability
Fewer repetitive tickets
Want to see if this fits your business?
Book a Free Discovery CallNo commitment. No sales pitch. Just a conversation.